Agents Platform

Resolve Conversation Reference

Changed on

Resolve a conversation URL (a Slack message URL or a Zendesk ticket URL) to the deterministic conversation ID for the given agent, then confirm the conversation exists.

get/v1/convai/conversations/resolve

Request

  • Base URL
    https://api.elevenlabs.io (the document declares no server; this is the origin it was published from)
  • URL
    https://api.elevenlabs.io/v1/convai/conversations/resolve
  • Auth
    none declared

Query parameters

agent_idstring required

Agent id (agent_…) or speech engine external id (seng_), resolved to the same underlying resource.

Example:agent_3701k3ttaq12ewp8b7qv5rfyszkz
referencestring required

A Slack message URL or a Zendesk ticket URL.

Example:https://your-domain.zendesk.com/agent/tickets/12345

Headers

xi-api-keystring nullable

Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

Response

Successful Response

agent_idstring required
agent_namestring nullable
conversation_productstring
status'initiated' | 'in-progress' | 'processing' | 'done' | 'failed' required
user_idstring nullable
branch_idstring nullable
version_idstring nullable

The ID of the agent version used for this conversation

environmentstring
conversation_idstring required
has_audioboolean required
has_user_audioboolean required
has_response_audioboolean required
has_auxiliary_audioboolean required
tag_idsstring[]

Conversation tag ids assigned to this conversation.

otlp_tracesobject nullable

OpenTelemetry trace payload when the request uses format=opentelemetry; otherwise omitted.

Example response

{
  "agent_id": "agent_3701k3ttaq12ewp8b7qv5rfyszkz",
  "agent_name": "My agent",
  "conversation_id": "conv_7401k5m9x2p8ec3rqv6dtnhb0fzw",
  "environment": "production",
  "has_audio": true,
  "has_auxiliary_audio": true,
  "has_response_audio": true,
  "has_user_audio": true,
  "metadata": {
    "call_duration_secs": 10,
    "start_time_unix_secs": 1714423232
  },
  "status": "processing",
  "tag_ids": [],
  "transcript": [
    {
      "message": "Hello, how are you?",
      "role": "user",
      "time_in_call_secs": 10
    }
  ],
  "version_id": "agtvrsn_5xM3yVvZQKV0EfqQpLr2"
}

Changes

  • d04f5e77c40aRevision changes
    • info

      added the optional property /// to the response with the status

  • 47dc9e66d680Revision changes
    • warning

      added the new architect enum value to the / response property for the response status

    • warning

      added the new architect enum value to the / response property for the response status