Create Manual Agent Ticket

Changed on

Manually raise a follow-up ticket against an agent, not tied to any conversation (for example a task like 'add the KB about X'). Without a title, one is derived from the comment. Requires viewer access to the agent.

post/v1/convai/agents/{agent_id}/triage-tickets

Request

  • Base URL
    https://api.elevenlabs.io (the document declares no server; this is the origin it was published from)
  • URL
    https://api.elevenlabs.io/v1/convai/agents/{agent_id}/triage-tickets
  • Auth
    none declared

Path parameters

agent_idstring required

Headers

xi-api-keystring nullable

Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

Request body

titlestring nullable

One-line headline shown in the triage list. Defaults to one derived from qa_comment.

qa_commentstring required

What the ticket is about, e.g. a follow-up task for the agent.

priority'low' | 'medium' | 'high' | 'urgent'

Response

Successful Response

agentqa_ticket_idstring required
workspace_idstring required
owner_user_idstring required
agent_idstring required
needs_clusteringboolean required
titlestring nullable required

One-line headline for the ticket. None only on tickets created before titles existed.

issue_type'knowledge_gap' | 'incorrect_information' | 'documentation_gap' | 'product_feedback' | 'platform_bug' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation' | 'wrong_action' required
labelsstring[] required
conversation_idsstring[] required
first_seen_unix_secsinteger nullable required
last_seen_unix_secsinteger nullable required
qa_commentstring nullable required
status'open' | 'in_progress' | 'resolved' | 'cancelled' | 'merged' required
priority'low' | 'medium' | 'high' | 'urgent' required
merged_into_ticket_idstring nullable

The ticket this one was merged into, set while its status is 'merged'.

source'qa' | 'agent' | 'manual' required
assignee_user_idstring nullable required
created_at_unix_secsinteger required
updated_at_unix_secsinteger required

Changes

  • 3060999bd80aRevision changes
    • info

      added the required property to the response with the status

  • 46f26f34e316Revision changes
    • info

      added the optional property to the response with the status

    • info

      added the optional property to the response with the status