Merge Agent Conversation Tickets

Merge other open tickets of the same agent into this pending, in-progress, or resolved one. Their conversations move onto this ticket, its priority is raised to the highest among them, and they are kept with status 'merged'. Requires viewer access to the ticket's agent.

agentqa_ticket_idstring required

xi-api-keystring nullable

Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

Request body

source_ticket_idsstring[] required

Open tickets of the same agent to fold into this one. They are kept with status 'merged', pointing at this ticket.

Response

Successful Response

agentqa_ticket_idstring required

workspace_idstring required

owner_user_idstring required

agent_idstring required

needs_clusteringboolean required

titlestring nullable required

One-line headline for the ticket. None only on tickets created before titles existed.

labelsstring[] required

conversation_idsstring[] required

first_seen_unix_secsinteger nullable required

last_seen_unix_secsinteger nullable required

qa_commentstring nullable required

status'open' | 'in_progress' | 'resolved' | 'cancelled' | 'merged' required

priority'low' | 'medium' | 'high' | 'urgent' required

merged_into_ticket_idstring nullable

The ticket this one was merged into, set while its status is 'merged'.

source'qa' | 'agent' | 'manual' required

assignee_user_idstring nullable required

created_at_unix_secsinteger required

updated_at_unix_secsinteger required

Merge Agent Conversation Tickets

Path parameters

Headers

Request body

Response

Changes