List Agent Conversation Tickets

Changed on

List an agent's conversation triage tickets, ordered by most recently created first unless sorted by priority. These are tickets about the agent's own performance on a conversation (for triage with Architect), not tickets an agent opens for end users.

get/v1/convai/agents/{agent_id}/triage-tickets

Request

  • Base URL
    https://api.elevenlabs.io (the document declares no server; this is the origin it was published from)
  • URL
    https://api.elevenlabs.io/v1/convai/agents/{agent_id}/triage-tickets
  • Auth
    none declared

Path parameters

agent_idstring required

Query parameters

page_sizeinteger

How many agent conversation tickets to return. Can not exceed 100.

conversation_idstring nullable

Filter tickets by conversation id.

status'open' | 'in_progress' | 'resolved' | 'cancelled' | 'merged'

Filter tickets by status.

sourcesAgentConversationTicketSource[] nullable

Filter tickets by how they were raised (qa, agent, manual). Repeat the parameter to filter by multiple sources.

prioritiesAgentConversationTicketPriority[] nullable

Filter tickets by priority. Repeat the parameter to filter by multiple priorities.

sort_by'created_at' | 'priority'

Order by most recently created, or by priority (most urgent first, then most recently created).

owner_user_idstring nullable

Filter tickets by creator. Use 'agent' for agent-raised tickets.

assignee_user_idstring nullable

Filter tickets by assignee. Use 'unassigned' for tickets with no assignee.

issue_type'knowledge_gap' | 'incorrect_information' | 'documentation_gap' | 'product_feedback' | 'platform_bug' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation' | 'wrong_action'

Filter clusters by issue type.

labelstring nullable

Filter tickets by an exact label.

merged_into_ticket_idstring nullable

Filter tickets merged into this ticket.

searchstring nullable

Case-insensitive free-text search across the ticket's title, description, comments, and turn comments.

cursorstring nullable

Used for fetching next page. Cursor is returned in the response.

Headers

xi-api-keystring nullable

Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

Response

Successful Response

next_cursorstring nullable
has_moreboolean required

Changes

  • 3060999bd80aRevision changes
    • info

      added the required property // to the response with the status

  • 46f26f34e316Revision changes
    • info

      added the new optional query request parameter merged_into_ticket_id

    • info

      added the new optional query request parameter search

    • info

      added the optional property // to the response with the status

    • info

      added the optional property // to the response with the status