Create Agent Conversation Ticket

Changed on

Raise a ticket about an agent's performance on a conversation, for triage with Architect. Provide an overall comment and/or turn-level comments describing what went wrong.

post/v1/convai/triage-tickets

Request

  • Base URL
    https://api.elevenlabs.io (the document declares no server; this is the origin it was published from)
  • URL
    https://api.elevenlabs.io/v1/convai/triage-tickets
  • Auth
    none declared

Headers

xi-api-keystring nullable

Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

Request body

conversation_idstring required

Conversation this ticket is about.

titlestring nullable

One-line headline shown in the triage list. Defaults to one derived from the comments, falling back to the conversation's summary title. Ignored when the comment is added to the conversation's open ticket.

qa_commentstring nullable

The issue this ticket is about, covering the whole conversation rather than a single turn.

priority'low' | 'medium' | 'high' | 'urgent'

Response

Successful Response

agentqa_ticket_idstring required
workspace_idstring required
owner_user_idstring required
agent_idstring required
needs_clusteringboolean required
titlestring nullable required

One-line headline for the ticket. None only on tickets created before titles existed.

issue_type'knowledge_gap' | 'incorrect_information' | 'documentation_gap' | 'product_feedback' | 'platform_bug' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation' | 'wrong_action' required
labelsstring[] required
conversation_idsstring[] required
first_seen_unix_secsinteger nullable required
last_seen_unix_secsinteger nullable required
qa_commentstring nullable required
status'open' | 'in_progress' | 'resolved' | 'cancelled' | 'merged' required
priority'low' | 'medium' | 'high' | 'urgent' required
merged_into_ticket_idstring nullable

The ticket this one was merged into, set while its status is 'merged'.

source'qa' | 'agent' | 'manual' required
assignee_user_idstring nullable required
created_at_unix_secsinteger required
updated_at_unix_secsinteger required

Changes

  • 3060999bd80aRevision changes
    • info

      added the required property to the response with the status

  • 46f26f34e316Revision changes
    • info

      added the optional property to the response with the status

    • info

      added the optional property to the response with the status