List Workspace Conversation Tickets

Changed on

List conversation triage tickets across every agent in the workspace, ordered by most recently created first. Use this to build a workspace-wide view (for example, tickets assigned to the caller). Supports the same filters, sorting and search as the per-agent endpoint. Tickets for agents the caller cannot access are omitted.

get/v1/convai/triage-tickets

Request

  • Base URL
    https://api.elevenlabs.io (the document declares no server; this is the origin it was published from)
  • URL
    https://api.elevenlabs.io/v1/convai/triage-tickets
  • Auth
    none declared

Query parameters

page_sizeinteger

How many agent conversation tickets to return. Can not exceed 100.

agent_idstring nullable

Only tickets for this agent.

status'open' | 'in_progress' | 'resolved' | 'cancelled' | 'merged'

Filter tickets by status.

sourcesAgentConversationTicketSource[] nullable

Filter tickets by how they were raised (qa, agent, manual). Repeat the parameter to filter by multiple sources.

prioritiesAgentConversationTicketPriority[] nullable

Filter tickets by priority. Repeat the parameter to filter by multiple priorities.

sort_by'created_at' | 'priority'

Order by most recently created, or by priority (most urgent first, then most recently created).

owner_user_idstring nullable

Filter tickets by creator. Use 'agent' for agent-raised tickets.

assignee_user_idstring nullable

Filter tickets by assignee. Use 'unassigned' for tickets with no assignee.

issue_type'knowledge_gap' | 'incorrect_information' | 'documentation_gap' | 'product_feedback' | 'platform_bug' | 'tool_issue' | 'missing_tool' | 'unnecessary_escalation' | 'wrong_action'

Filter clusters by issue type.

labelstring nullable

Filter tickets by an exact label.

merged_into_ticket_idstring nullable

Filter tickets merged into this ticket.

searchstring nullable

Case-insensitive free-text search across the ticket's title, description, comments, and turn comments.

cursorstring nullable

Used for fetching next page. Cursor is returned in the response.

Headers

xi-api-keystring nullable

Your API key. This is required by most endpoints to access our API programmatically. You can view your xi-api-key using the 'Profile' tab on the website.

Response

Successful Response

next_cursorstring nullable
has_moreboolean required

Changes

  • 3060999bd80aRevision changes
    • info

      added the required property // to the response with the status

  • 46f26f34e316Revision changes
    • info

      added the new optional query request parameter agent_id

    • info

      added the new optional query request parameter issue_type

    • info

      added the new optional query request parameter label

    • info

      added the new optional query request parameter merged_into_ticket_id

    • info

      added the new optional query request parameter owner_user_id

    • info

      added the new optional query request parameter priorities

    • info

      added the new optional query request parameter search

    • info

      added the new optional query request parameter sort_by

    • info

      added the new optional query request parameter sources

    • info

      added the optional property // to the response with the status

    • info

      added the optional property // to the response with the status