Support

Update a Ticket

Work with Tickets. Update the Ticket with the given ID.

put/admin/support/tickets/{id}

Request

  • Base URL: https://demo.splynx.com/api/2.0
  • URL: https://demo.splynx.com/api/2.0/admin/support/tickets/{id}
  • Auth: HTTP basic

Path parameters

idnumber double required
Example:1

The ID of the desired Ticket.

Request body

subjectstring
preventNotificationboolean

Optional. If true, suppresses both customer and admin notifications (email + SMS) triggered by this update — most commonly when changing status to closed. Mirrors the UI checkbox "Close without notification to customer". Write-only: accepted in the request but never returned in API responses.

Example request

{
  "status": "closed",
  "preventNotification": true
}

Changes

No recorded changes to this operation across all 1 revision of this API.