Support

Retrieve a Ticket Status

Work with Tickets status.Retrieves the Ticket status with the given ID.

get/admin/support/tickets-statuses/{id}

Request

  • Base URL: https://demo.splynx.com/api/2.0
  • URL: https://demo.splynx.com/api/2.0/admin/support/tickets-statuses/{id}
  • Auth: HTTP basic

Path parameters

idnumber double required
Example:1

The ID of the desired Ticket status.

Response

title_for_agentstring

Status for agent

title_for_customerstring

Status for customer

labelstring

Label for status

markstring[]

Mark (one or more options)

iconstring

Icon for dashboard

view_on_dashboardboolean

View status on dashboard

idnumber

Ticket Status ID

Example response

{
  "title_for_agent": "ticket_agent_status",
  "title_for_customer": "ticket_customer_status",
  "label": "success",
  "mark": [
    "open",
    "unresolved",
    "closed"
  ],
  "icon": "fa-tasks",
  "view_on_dashboard": true,
  "id": 1
}

Changes

No recorded changes to this operation across all 1 revision of this API.