Support
List all Tickets messages
Returns a list of your Tickets messages.
get/admin/support/ticket-messages
Request
- Base URL: https://demo.splynx.com/api/2.0
- URL: https://demo.splynx.com/api/2.0/admin/support/ticket-messages
- Auth: HTTP basic
Query parameters
files_with_contentboolean required
Get files with content
Response
Example response
[
{
"ticket_id": 1,
"customer_id": 2,
"incoming_customer_id": 0,
"admin_id": 1,
"api_id": 0,
"source": "administration",
"date": "2021-01-10",
"time": "14:35:22",
"message": "Message content",
"rawMessage": "<i>Message content</i>",
"files": [
{
"id": 199,
"type": "ticket_attachment",
"filename_original": "ticket_file.txt",
"filename_uploaded": "/var/www/splynx/uploads/ticket_attachment/2018-12/bf932f8491852129",
"content_type": "text/plain",
"content": "bHNmamFsc2tkamZsa2FqZGZsYWoK",
"download_link": "https://yourdomain/a",
"has_thumbnail": true,
"thumbnail_link": "https://yourdomain/b"
}
],
"is_merged": false,
"can_be_deleted": true,
"hide_for_customer": false,
"mail_to": "client@example.com",
"smsTo": [
"+120501234567",
"+120501234568"
],
"mail_cc": "",
"mail_bcc": "",
"author_type": "admin",
"id": 1,
"message_type": "message",
"author_name": "John Doe"
}
]Changes
No recorded changes to this operation across all 1 revision of this API.