Developer
Developer - Debug

Update Dry Run Case Matching

Update the dry-run case matching setting for the current customer.

This endpoint is restricted to developer users only.

  • dry_run_case_matching: Set to true to enable dry-run mode

When dry-run mode is enabled:

  • Case matching still runs automatically
  • Matches are flagged as "pending approval" instead of being finalized
  • Developers can review and approve/reject matches in the call detail view
  • Case notes are only posted after manual approval

Note: This endpoint is maintained for backward compatibility. Prefer using /case-notes-settings for new integrations.

patch/developer/dry-run-case-matching

Request body

dry_run_case_matchingboolean required

Set to true to enable dry-run mode for case matching

Response

Successful Response

customer_idstring uuid required

The customer ID

dry_run_case_matchingboolean required

Whether case matching is in dry-run mode (requires manual approval)

Changes