Get Case Notes Settings

Get the case notes settings for the current customer.

This endpoint is restricted to developer users only. Returns settings for case matching and note generation.

get/developer/case-notes-settings

Response

Successful Response

customer_idstring uuid required

The customer ID

case_notes_enabledboolean required

Whether case notes feature is enabled for this customer

dry_run_case_matchingboolean required

Whether case matching is in dry-run mode (requires manual approval)

note_generation_contextstring nullable

Optional context to include in LLM prompt for case note generation

substantive_conversation_criteriastring nullable

Custom criteria for determining if a call has substantive conversation