Calls

Get Call Transfer Flow

Changed on

Reconstruct a transferred call's flow: our AI → transfer destination → the PBX queue/agent hop chain (intake → fallback → who answered).

Debugging view for developers, and for customer admins when the customer's transfer_flow_admin_enabled call-detail setting is on. PBX hops come from a live read-only NetSapiens CDR read; customers without NetSapiens (or an untransferred call) get just the our-side segment.

get/calls/{call_id}/transfer-flow

Request

  • Base URL: https://api.openintake.ai (the document declares no server; this is the origin it was published from)
  • URL: https://api.openintake.ai/calls/{call_id}/transfer-flow
  • Auth: none declared

Path parameters

call_idstring uuid required

Response

Successful Response

transferredboolean required

Whether the call was transferred at all

pbx_availableboolean required

Whether PBX-side hops could be resolved (NetSapiens configured)

in_progressboolean

The caller is still on the phone with staff, so the flow is not final. A live transfer has no PBX hops yet (CDRs post at completion), which would otherwise render as an empty, absent card.

Changes