call_idstring uuid required
customer_idstring uuid required
case_idstring uuid nullable required
created_atstring date-time required
phone_numberstring nullable required
system_phone_numberstring nullable required
duration_secondsinteger nullable required
caller_client_statusstring nullable required
transferredboolean required
call_sidstring nullable required
forwarded_call_sidstring nullable required
session_idstring nullable required
start_timestring date-time nullable required
end_timestring date-time nullable required
caller_namestring nullable required
caller_emailstring nullable required
has_errorboolean required
error_descriptionstring nullable required
quality_scorestring nullable required
quality_reasonstring nullable required
goal_accomplishedboolean nullable required
goal_reasonstring nullable required
caller_hung_upboolean nullable required
hit_voicemailboolean nullable
call_providerstring nullable
Voice agent provider: 'pipecat', 'vapi', or 'ringcentral' (null means pipecat/legacy)
cnam_caller_namestring nullable
Caller ID name from Twilio CNAM lookup (display only - may be account holder, not actual caller)
cnam_caller_typestring nullable
Caller type from CNAM: 'CONSUMER' or 'BUSINESS'
next_call_idstring uuid nullable
previous_call_idstring uuid nullable