Support Inbox

Get a support conversation

One thread.

member_name is the member's display name, or "Unknown member" when they have not shared one. It is included so a picker built on this endpoint has something human to show; the Zapier and n8n conversation dropdowns both rely on it. Anyone who can reach the bot can open a conversation, including someone who has never paid, so subscriber_id may resolve to a member whose status is lead.

channel is the key of the connector the member wrote through. A member who writes through two connectors has two conversations, and each reply goes back on the connector its conversation came in on.

status is one of open, pending, snoozed, resolved. first_response_at is stamped once, on the first human reply ever in the thread: it is an SLA measure of how long the member waited for a person, not of the most recent reply, and a reopen does not reset it.

blocked: true means inbound messages from that member are being dropped. The thread is history only, and a blocked member cannot reopen it by writing again.

get/v1/support/conversations/{conversation}

Request

  • Base URL: https://api.subscriby.net
  • URL: https://api.subscriby.net/v1/support/conversations/{conversation}
  • Auth: HTTP bearer

Path parameters

conversationstring uuid required

The thread, resolved by the route binder.

Response

The thread.

Example response

{
  "data": {
    "id": "9e042b6f-5d81-4c37-a920-7b3e18cf6d45",
    "project_id": "7f3d1c92-8b45-4e6a-9d21-5c8e0a4b6f13",
    "subscriber_id": "2a91c4e7-6f38-4b52-8e0d-9c1a7b3f5d80",
    "member_name": "Jane Doe",
    "channel": "telegram",
    "status": "open",
    "unread_count": 2,
    "last_message_at": "2026-08-20T10:05:00Z",
    "last_inbound_at": "2026-08-20T10:05:00Z",
    "created_at": "2026-08-20T10:05:00Z",
    "updated_at": "2026-08-20T10:05:00Z"
  }
}

Changes

No recorded changes to this operation across all 1 revision of this API.