Support Inbox

Get a saved reply

One snippet. There is no support-canned-reply:view: a snippet is only ever read as part of the picker, so this route gates on view-any too. A reply is resolved within the project: another project's reply id is a 404 RESOURCE_NOT_FOUND.

shortcut is null when the creator never set one; the snippet is then picked from the list rather than typed.

get/v1/projects/{project}/support/canned-replies/{reply}

Request

  • Base URL: https://api.subscriby.net
  • URL: https://api.subscriby.net/v1/projects/{project}/support/canned-replies/{reply}
  • Auth: HTTP bearer

Path parameters

projectstring uuid required

The project, resolved by the route binder.

replystring uuid required

The snippet, resolved within the project.

Response

The snippet.

Example response

{
  "data": {
    "id": "1f7c9a3e-52d8-4b16-a0e4-8c3b7d29f615",
    "project_id": "7f3d1c92-8b45-4e6a-9d21-5c8e0a4b6f13",
    "title": "Opening hours",
    "body": "We answer between 9 and 5, Monday to Friday. Anything sent outside that is picked up the next working morning.",
    "shortcut": "hours",
    "created_at": "2026-09-06T10:05:00+00:00",
    "updated_at": "2026-09-06T10:05:00+00:00"
  }
}

Changes

No recorded changes to this operation across all 1 revision of this API.