Support Inbox
Get a project's support settings
curl https://api.subscriby.net/v1/projects/$PROJECT_ID/support/settings \
-H "Authorization: Bearer $SUBSCRIBY_TOKEN"
| Field | Type | Notes |
|---|---|---|
| enabled | boolean | Whether a member's unrecognised message to the bot opens a conversation. Off stops new threads reaching the inbox; existing ones are kept. |
| relay_mode | string | owner_dm: the platform bot messages the project owner with an inline Reply button. forum_group: each conversation is mirrored into its own topic of a group the bot administers. none: the dashboard inbox is the only surface. |
| agent_name | string or null | The name outbound replies are prefixed with so they read as coming from a person. null falls back to the project's default. |
| auto_reply | string or null | Sent to a member on their first message in a thread. null sends nothing. |
| notify_email | boolean | Whether the creator is emailed about new support activity. |
The keys drop the support_ prefix the columns carry: on this endpoint everything is about support.
The relay chat id is never exposed. The chat the owner_dm relay posts to, and the group forum_group mirrors into, are identifiers the bot handshake writes, not settings. They do not appear here and cannot be set from here.
get/v1/projects/{project}/support/settings
Request
- Base URL: https://api.subscriby.net
- URL: https://api.subscriby.net/v1/projects/{project}/support/settings
- Auth: HTTP bearer
Path parameters
projectstring uuid required
The project, resolved by the route binder.
Response
The settings.
Example response
{
"data": {
"project_id": "7f3d1c92-8b45-4e6a-9d21-5c8e0a4b6f13",
"enabled": true,
"relay_mode": "owner_dm",
"agent_name": "Team Subscriby",
"auto_reply": "Thanks, a person will reply within a day.",
"updated_at": "2026-09-06T10:05:00+00:00"
}
}Changes
No recorded changes to this operation across all 1 revision of this API.