Record callback API

When the Infobip platform stops a call recording produced by a Record instruction, it generates a request to the callback URL configured on that Record instruction. The request carries the call context together with the recorded file identifier and the current recording status.

postWebhookreceive-markup-language-record

Payload

callIdstring

Unique identifier of the call.

fromstring

The phone number of the caller in the E.164 format.

tostring

The phone number of the callee in the E.164 format.

direction'INBOUND' | 'OUTBOUND'

The direction of the call. Possible values are: INBOUND, OUTBOUND.

startTimestring date-time

The timestamp when the call started, in ISO-8601 UTC format (yyyy-MM-dd'T'HH:mm:ss.SSSZ).

recordingFileIdstring

Identifier of the recorded audio file.

recordingStatus'in-progress' | 'completed'

Recording status delivered with the record callback.

Example payload

{
  "callId": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
  "from": "41793026834",
  "to": "41793026835",
  "direction": "INBOUND",
  "endpoint": {
    "type": "PHONE",
    "phoneNumber": "41793026834"
  },
  "startTime": "2025-04-04T11:38:01.724Z",
  "recordingFileId": "b83f049e-6b2a-4111-bbeb-32426fe0a737",
  "recordingStatus": "in-progress"
}

Response

Example response

{
  "actions": [
    {
      "say": {
        "language": "en",
        "voicePreferences": {
          "voice": "Joanna"
        }
      }
    }
  ]
}

Changes

Webhooks have no change history: a webhook is keyed by its event name rather than a path and method, so no recorded change can name it.