Webhook Events

Call recording ready event

A call recording is ready to download.

When it fires

Only for teams with zero content retention, on calls with recording on, and only while a webhook listens to it. Zernio keeps no recording for these teams, and the copy behind the link expires after about 3 days. Download the file before recording.expiresAt.

Payload notes

call.isVoicemail tells a voicemail from a recorded call. If the recording could not be copied, no event fires and call.ended lists it in callErrors.

postWebhookcall.recording_ready

Payload

testboolean

Always true when present: only a sample sent by POST /v1/webhooks/test with an event carries it. Real deliveries never do.

idstring required

Stable webhook event ID: the dedupe key, also sent as the X-Zernio-Event-Id header and identical on every retry and redelivery. It identifies the event only, never an account or other resource.

event'call.recording_ready' required

timestampstring date-time required

UTC time at which Zernio generated this event (set once when the event payload is built, before delivery is queued). Retries and redeliveries keep the original value, so it reflects the event, not the delivery attempt.

Example payload

{
  "profiles": [
    {
      "externalId": "tenant_42"
    }
  ]
}

Response

Webhook received successfully

Changes

Webhooks have no change history: a webhook is keyed by its event name rather than a path and method, so no recorded change can name it.