Webhook Events

Support Assistant finished event

Fired when the Support Assistant finishes a question. run.status is completed, or needs_human when the assistant handed the question to a person. The run object matches GET /v1/support/runs/{runId}.

postWebhooksupport.run.completed

Payload

testboolean

Always true when present: only a sample sent by POST /v1/webhooks/test with an event carries it. Real deliveries never do.

idstring required

Event id, the dedupe key.

event'support.run.completed' | 'support.run.failed' required

timestampstring date-time required

Response

Webhook received successfully

Changes

Webhooks have no change history: a webhook is keyed by its event name rather than a path and method, so no recorded change can name it.