agent
support

Follow up on a ticket

Adds your message to the ticket's thread (reopens a resolved ticket). Body { message } (max 2000 characters); the replyToken in the x-reply-token header or the body.

post/agent/support/tickets/{ticketId}/messages

Request

  • Base URL: https://xmrtousdc.xyz/api/v1
  • URL: https://xmrtousdc.xyz/api/v1/agent/support/tickets/{ticketId}/messages
  • Auth: none declared

Path parameters

ticketIdstring uuid required

Request body

messagestring required
replyTokenstring

Response

The updated thread

oktrue
operation'support.read' | 'support.reply'
state'waiting_for_support' | 'answered' | 'resolved'

Changes

No recorded changes to this operation across all 1 revision of this API.