agent
support

Read a ticket's replies

Support's answers on a ticket you opened: data.status (open or resolved), data.awaiting (support or user) and data.thread (from user or support). Needs the replyToken from the ticket's creation in the x-reply-token header (or ?replyToken=). Operator notes are never included.

get/agent/support/tickets/{ticketId}

Request

  • Base URL: https://xmrtousdc.xyz/api/v1
  • URL: https://xmrtousdc.xyz/api/v1/agent/support/tickets/{ticketId}
  • Auth: none declared. Required headers: x-reply-token

Path parameters

ticketIdstring uuid required

Headers

x-reply-tokenstring required

Response

The ticket's public thread

oktrue
operation'support.read' | 'support.reply'
state'waiting_for_support' | 'answered' | 'resolved'

Changes

No recorded changes to this operation across all 1 revision of this API.