VOvoipbin
Service Agent

Get list of case notes of a contact

Changed on

Notes written on the cases attributed to this contact, newest first, across all of its cases. Each note carries the case_id of the case it was written on. Notes are an internal, agent-facing annotation and never appear in any customer-facing webhook or response. A contact that does not exist or belongs to another customer returns 404.

get/service_agents/contacts/{id}/case_notes

Request

Path parameters

idstring uuid required
Example:b2c3d4e5-f6a7-8901-bcde-f12345678901

The contact ID returned from GET /service_agents/contacts.

Query parameters

page_sizeinteger
Example:25

Number of results to return per page.

page_tokenstring

Cursor token for pagination. Use the next_page_token value from the previous response.

Response

Successful response.

next_page_tokenstring

Pagination token for the next page. Empty when no further pages exist.

Example response

{
  "result": [
    {
      "id": "33333333-0000-0000-0000-000000000003",
      "customer_id": "7c4d2f3a-1b8e-4f5c-9a6d-3e2f1a0b4c5d",
      "case_id": "550e8400-e29b-41d4-a716-446655440000",
      "author_type": "agent",
      "author_id": "2a2ec0ba-8004-11ec-aea5-439829c92a7c",
      "text": "Called the customer back, no answer.",
      "tm_create": "2026-06-01T09:30:00.000000Z",
      "tm_update": "2026-06-01T09:30:00.000000Z",
      "tm_delete": "2026-06-02T08:00:00.000000Z"
    }
  ],
  "next_page_token": "2026-06-01T09:30:01.000000Z"
}

Changes