VOvoipbin
Service Agent

Get the queue of a call

Changed on

Returns the queue this call was routed through, for a call the agent owns. The call must be one the calling agent owns. If the call did not come through a queue, or the queue entry was not handled by the calling agent, the response is 404.

get/service_agents/calls/{id}/queuecall

Request

Path parameters

idstring uuid required
Example:550e8400-e29b-41d4-a716-446655440000

The call ID returned from the GET /service_agents/calls response.

Response

The queue entry of the call, with the queue name.

idstring uuid

The queuecall ID of the queue entry this call belongs to. Returned from the GET /service_agents/calls/{id}/queuecall response.

queue_idstring uuid

The queue ID. Returned as id of the GET /queues response for administrators.

queue_namestring

The queue name.

status'initiating' | 'waiting' | 'connecting' | 'kicking' | 'service' | 'done' | 'abandoned'
tm_createstring date-time

When the call entered the queue.

Example response

{
  "id": "3c8e1f20-7a4b-4d6e-9b1a-5f2c8d0e7a31",
  "queue_id": "7d2a9f10-3b5c-4e8a-a6d1-1c4e7b9f2a05",
  "queue_name": "Support",
  "status": "waiting",
  "tm_create": "2026-11-02T09:10:00.000000Z"
}

Changes