Service Agent

Get list of contact cases

Changed on

Retrieves a paginated list of cases for the authenticated agent's customer, optionally filtered by contact_id.

get/service_agents/contact_cases

Request

  • Base URL
    https://api.voipbin.net/v1.0
  • URL
    https://api.voipbin.net/v1.0/service_agents/contact_cases
  • Auth
    none declared

Query parameters

contact_idstring uuid
Example:b2c3d4e5-f6a7-8901-bcde-f12345678901

Filter to cases attributed to this Contact.

page_sizeinteger
Example:25

Number of results to return per page.

page_tokenstring

Cursor token for pagination. Use the next_page_token value from the previous response.

Response

A list of cases.

next_page_tokenstring

Cursor token for the next page of results. Pass this value as the page_token parameter in the next request.

Example response

{
  "result": [
    {
      "id": "550e8400-e29b-41d4-a716-446655440000",
      "customer_id": "7c4d2f3a-1b8e-4f5c-9a6d-3e2f1a0b4c5d",
      "peer": {
        "type": "tel",
        "target": "+14155551234",
        "target_name": "John Smith",
        "name": "Main Office",
        "detail": "Primary contact number"
      },
      "local": {
        "type": "tel",
        "target": "+14155551234",
        "target_name": "John Smith",
        "name": "Main Office",
        "detail": "Primary contact number"
      },
      "reference_type": "call",
      "reference_id": "1fe1356f-3f7f-4ff9-9d33-08136b38f506",
      "contact_id": "a1b2c3d4-e5f6-7890-abcd-ef1234567890",
      "owner_type": "agent",
      "owner_id": "2a2ec0ba-8004-11ec-aea5-439829c92a7c",
      "status": "open",
      "opened_at": "2026-06-01T09:30:00.000000Z",
      "closed_at": "2026-06-02T09:30:00.000000Z",
      "closed_reason": "agent_closed",
      "closed_by_type": "agent",
      "closed_by_id": "2a2ec0ba-8004-11ec-aea5-439829c92a7c",
      "name": "Billing dispute follow-up",
      "detail": "Customer disputes March invoice charges.",
      "previous_case_id": "11111111-0000-0000-0000-000000000001",
      "tm_create": "2026-06-01T09:30:00.000000Z",
      "tm_update": "2026-06-01T09:30:00.000000Z"
    }
  ]
}

Changes

  • cab312328002Revision changes
    • info

      added the new optional query request parameter contact_id

  • d5569b315411Revision changes
    • warning

      added the new web_session enum value to the //////// response property for the response status

    • warning

      added the new web_session enum value to the //////// response property for the response status