Service Agent

List transcript lines

Changed on

Retrieves the individual spoken/written lines (transcript entries) for one transcribe session, scoped to the service agent's own customer. Ownership is authorized against the target transcribe's own customer_id (fetched by transcribe_id), not a re-derived parent resource.

get/service_agents/transcripts

Request

  • Base URL
    https://api.voipbin.net/v1.0
  • URL
    https://api.voipbin.net/v1.0/service_agents/transcripts
  • Auth
    none declared

Query parameters

transcribe_idstring uuid required

The transcribe session ID returned from GET /service_agents/transcribes or POST /service_agents/transcribes.

page_sizeinteger
Example:25

Number of results to return per page.

page_tokenstring

Cursor token for pagination. Use the next_page_token value from the previous response.

Response

A list of transcript lines, in creation order.

next_page_tokenstring

Cursor token for the next page of results. Pass this value as the page_token parameter in the next request.

Example response

{
  "result": [
    {
      "id": "550e8400-e29b-41d4-a716-446655440000",
      "customer_id": "7c4d2f3a-1b8e-4f5c-9a6d-3e2f1a0b4c5d",
      "transcribe_id": "b8c9d0e1-f2a3-4b5c-6d7e-8f9a0b1c2d3e",
      "direction": "both",
      "message": "Hello, thank you for calling. How can I help you?",
      "offset_ms": 3500,
      "tm_create": "2026-01-15T09:30:00.000000Z"
    }
  ]
}

Changes

  • 869b30f8c21dRevision changes
    • warning

      removed the optional property /// from the response with the status

    • info

      added the optional property /// to the response with the status

  • 79112c1d6a3dRevision changes
    • info

      endpoint added