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/OpenCX API

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Checked 1mo ago · Updated 1mo ago

Filter operations

Crawl12

Organization2

Workflows (Beta)12

getList all actions
postCreate an action
getGet an action
deleteDelete an action
patchUpdate an action
deleteDelete all actions
putImport actions from OpenAPI spec
getList distinct action tags
getGet autopilot status
putEnable or disable autopilot for a channel
getList blocked contacts
postBlock a contact
getList blocked domains
postBlock email domains
getCheck if a contact is blocked
getCheck if a domain or email is blocked
deleteUnblock a contact
deleteUnblock a domain
getList chat sessions
postCreate a chat session
postFilter chat sessions
getGet a chat session
patchUpdate a chat session
postHand the session off to a human agent
getList chat session history
getSearch contacts and messages
postSend a message
getList contacts
postCreate a contact
deleteDelete a contact
patchUpdate a contact
getCheck contact segment membership
getGet a contact segment
getList contact segments
getList segments for a contact
getCheck if CSAT is enabled for a channel
getCheck if CSAT has been sent for a session
getGet specific CSAT score
getGet all CSAT scores
getGet session CSAT score
postAssign insight to a group (team)
getGet categories
getGet a specific customer insight
postGet customer insights
postMark an insight as resolved
deleteDelete a custom domain
postSend emails
getList all custom domains
putAdd or update a custom domain for email sending
patchStart verification process for a custom domain
getList handoff events
getGet handoff analytics
postUpload an image
getList office hours schedules
postCreate an office hours schedule
getGet an office hours schedule
putUpdate an office hours schedule
deleteDelete an office hours schedule
getGet default office hours
putUpdate default office hours
getList AI phone agents
postCreate an AI phone agent
postMake an AI phone call
postRedact a specific message
postRedact all messages in a session
getList conversations that used a resource
getList usage counts for all resources of a type
getGet usage counts for a resource
post/salesforce/miaw/webhook
postAdd contacts to a continuous sequence
putCancel a sequence
postCreate a sequence
getGet a sequence
patchUpdate a sequence
putStart a sequence
getGet SLA breach heatmap
getGet SLA analytics breakdown
getGet SLA analytics overview
getGet SLA analytics trend
getGet auto-tagging status
putEnable or disable auto-tagging
deleteDelete a tag
getList tags in use
getList tags
putCreate or update a tag
getGet users in team
postAdd user to team
getGet all teams
postCreate new team
getGet specific team
putUpdate team
deleteDelete team
deleteRemove user from team
getList all trainings
postCreate a training
getList training directories
postCreate a training directory
getGet a training
putUpdate a training
deleteDelete a training
putUpdate a training directory

Mark an insight as resolved

Resolves a customer insight and optionally adds resolution details

post/insights/{id}/resolve

Path parameters

idstring required

Response

Default Response

Changes