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Get a chat session

Retrieves details of a specific chat session by its ID.

get/chat/sessions/{session_id}

Path parameters

session_idstring required

The unique identifier of the chat session

Response

Default Response

idstring uuid required
status'open' | 'closed_resolved' | 'closed_unresolved' required
ai_closure_type'assumed_resolved' | 'handed_off' | 'resolved' nullable required
sentiment'angry' | 'happy' | 'neutral' nullable required
summarystring nullable required

AI-generated summary of the conversation. Populated for both AI-resolved and handed-off sessions once the session has been summarized; null otherwise.

languagestring
assignee_idstring nullable
custom_dataobject

Session-level custom data stored on the chat session.

ticket_numbernumber required
assist_modeboolean required
created_atstring date-time required
updated_atstring date-time required

Changes