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OpenCX API
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Schema
Checked 1mo ago · Updated 1mo ago
Details
Filter operations
Crawl
12
Organization
2
Workflows (Beta)
12
get
List all actions
post
Create an action
get
Get an action
delete
Delete an action
patch
Update an action
delete
Delete all actions
put
Import actions from OpenAPI spec
get
List distinct action tags
get
Get autopilot status
put
Enable or disable autopilot for a channel
get
List blocked contacts
post
Block a contact
get
List blocked domains
post
Block email domains
get
Check if a contact is blocked
get
Check if a domain or email is blocked
delete
Unblock a contact
delete
Unblock a domain
get
List chat sessions
post
Create a chat session
post
Filter chat sessions
get
Get a chat session
patch
Update a chat session
post
Hand the session off to a human agent
get
List chat session history
get
Search contacts and messages
post
Send a message
get
List contacts
post
Create a contact
delete
Delete a contact
patch
Update a contact
get
Check contact segment membership
get
Get a contact segment
get
List contact segments
get
List segments for a contact
get
Check if CSAT is enabled for a channel
get
Check if CSAT has been sent for a session
get
Get specific CSAT score
get
Get all CSAT scores
get
Get session CSAT score
post
Assign insight to a group (team)
get
Get categories
get
Get a specific customer insight
post
Get customer insights
post
Mark an insight as resolved
delete
Delete a custom domain
post
Send emails
get
List all custom domains
put
Add or update a custom domain for email sending
patch
Start verification process for a custom domain
get
List handoff events
get
Get handoff analytics
post
Upload an image
get
List office hours schedules
post
Create an office hours schedule
get
Get an office hours schedule
put
Update an office hours schedule
delete
Delete an office hours schedule
get
Get default office hours
put
Update default office hours
get
List AI phone agents
post
Create an AI phone agent
post
Make an AI phone call
post
Redact a specific message
post
Redact all messages in a session
get
List conversations that used a resource
get
List usage counts for all resources of a type
get
Get usage counts for a resource
post
/salesforce/miaw/webhook
post
Add contacts to a continuous sequence
put
Cancel a sequence
post
Create a sequence
get
Get a sequence
patch
Update a sequence
put
Start a sequence
get
Get SLA breach heatmap
get
Get SLA analytics breakdown
get
Get SLA analytics overview
get
Get SLA analytics trend
get
Get auto-tagging status
put
Enable or disable auto-tagging
delete
Delete a tag
get
List tags in use
get
List tags
put
Create or update a tag
get
Get users in team
post
Add user to team
get
Get all teams
post
Create new team
get
Get specific team
put
Update team
delete
Delete team
delete
Remove user from team
get
List all trainings
post
Create a training
get
List training directories
post
Create a training directory
get
Get a training
put
Update a training
delete
Delete a training
put
Update a training directory
Get specific CSAT score
Retrieve details of a specific CSAT score
get
/csat/scores/{score_id}
Path parameters
score_id
string
required
Response
Default Response
CsatScorePublicResponseDto
nullable
required
id
string
required
organization_id
string
required
session_id
string
required
score
number
required
comment
string
nullable
required
channel
string
nullable
required
created_at
string
date-time
required
updated_at
string
date-time
required
contact
Contact
required
Changes