Moderated Actions

Update customer-conversation workflow

Updates only the signed-in owner's operational status or priority for a customer conversation belonging to that owner's business. Contact and workflow metadata have zero trust weight and never verify a transaction.

post/v1/owner/messages/{interaction_id}/workflow

Request

  • Base URL: https://loppee.com
  • URL: https://loppee.com/v1/owner/messages/{interaction_id}/workflow
  • Auth: HTTP bearer

Path parameters

interaction_idstring required

Customer conversation id.

Request body

status'new' | 'open' | 'waiting_business' | 'waiting_customer' | 'resolved' | 'closed'
priority'high' | 'normal' | 'low'

Response

ConversationWorkflowResponse

status'updated' required
conversationobject required

Changes

No recorded changes to this operation across all 1 revision of this API.