POST /v1/tickets/insertbulk — infoset-rest-api

Ticket

post/v1/tickets/insertbulk

Request body

idinteger nullable

subjectstring nullable

departmentIdinteger nullable

pipelineIdinteger nullable

stageIdinteger nullable

orderNointeger nullable

contactIdinteger nullable

contactNamestring nullable

contactEmailstring nullable

contactPhonestring nullable

companyIdinteger nullable

companyNamestring nullable

categoryIdsstring nullable

categoryNamesstring nullable

ownerIdsstring nullable

ownerGroupIdinteger nullable

ownerNamesstring nullable

ownerPhotosstring nullable

ownerColorsstring nullable

followerIdsstring nullable

startDatestring date-time nullable

dueDatestring date-time nullable

source1 | 2 | 3 | 4 | 5 | 6

Enum values:<ul><li>1 = Email</li><li>2 = Phone</li><li>3 = Chat</li><li>4 = Web</li><li>5 = Sms</li><li>6 = Manual</li></ul>

status1 | 2 | 3 | 4

Enum values:<ul><li>1 = Open</li><li>2 = Pending</li><li>3 = Resolved</li><li>4 = Closed</li></ul>

lastStatusChangeDatestring date-time nullable

priority1 | 2 | 3 | 4

Enum values:<ul><li>1 = Low</li><li>2 = Medium</li><li>3 = High</li><li>4 = Urgent</li></ul>

createdUserIdinteger nullable

createdDatestring date-time nullable

updatedUserIdinteger nullable

updatedDatestring date-time nullable

notesstring nullable

linkedType0 | 1 | 2 | 5 | 6 | 7 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 19 | 20 | 21 | 22 | 23 | 25 | 26 | 27 | 31 | 32 | 34 | 35 | 36 | 37 | 38 | 39 | 40 | 41 | 42 | 43 | 44 | 45 | 46 | 47 | 48 | 50 | 51 | 52 | 53 | 55 | 60 | 61 | 62 | 63 | 64 | 65 | 66 | 67 | 68 | 69 | 72

Infoset data objectsEnum values:<ul><li>0 = None</li><li>1 = Company</li><li>2 = Contacts</li><li>5 = Deals</li><li>6 = EmailLogs</li><li>7 = Emails</li><li>10 = MailAccounts</li><li>11 = MarketingLog</li><li>12 = MarketingSession</li><li>13 = MarketingTable</li><li>14 = Pipeline</li><li>15 = PipelineStages</li><li>16 = Todos</li><li>19 = TicketLogs</li><li>20 = Tickets</li><li>21 = Users</li><li>22 = Settings</li><li>23 = ContactGroups</li><li>25 = UserRights</li><li>26 = CustomUserRights</li><li>27 = UserGroups</li><li>31 = Automations</li><li>32 = Subjects</li><li>34 = Categories</li><li>35 = CallLogs</li><li>36 = Voicemails</li><li>37 = UserChannelRights</li><li>38 = CallCenterQueues</li><li>39 = DialPlans</li><li>40 = ServiceProviders</li><li>41 = IvrMenus</li><li>42 = IvrMenuDetails</li><li>43 = IvrPlugins</li><li>44 = VoipUsers</li><li>45 = DialerTable</li><li>46 = DialerSession</li><li>47 = DialerSessionLog</li><li>48 = DialerDtmfLink</li><li>50 = ChatRooms</li><li>51 = ChatTable</li><li>52 = ChatMessages</li><li>53 = ChatWidgets</li><li>55 = OutboundMessages</li><li>60 = ChatWidgetHomepage</li><li>61 = Chatbot</li><li>62 = ChatbotObject</li><li>63 = DealLogs</li><li>64 = SlaPolicies</li><li>65 = Sms</li><li>66 = Survey</li><li>67 = Announcements</li><li>68 = AnnouncementReadLogs</li><li>69 = AuditLogs</li><li>72 = Integrations</li></ul>

linkedIdinteger nullable

linkedstring nullable

customFieldsstring nullable

firstResponseDatestring date-time nullable

closingDatestring date-time nullable

reopenDatestring date-time nullable

resolveTimeSecinteger nullable

resolveTimeBusinessSecinteger nullable

frTimeSecinteger nullable

frTimeBusinessSecinteger nullable

openTimeSecinteger nullable

openTimeBusinessSecinteger nullable

pendingTimeSecinteger nullable

pendingTimeBusinessSecinteger nullable

isSpaminteger nullable

slaIdinteger nullable

nextSlaBreachstring date-time nullable

highlightsobject nullable

Response

Created

insertedinteger

updatedinteger

Changes

No recorded changes to this endpoint across all 1 revision of this API.