HOhootsuite
Inbox

Average handle time

The average time in seconds that a conversation is handled by an agent, specifically the difference between timestamps of conversation open and conversation pend/resolve. For Average Handle Time to be calculated, there must be an outbound between open and pend/resolve event.

post/inbox/v1/reporting/metrics/handle-time

Request

  • Base URL
    https://platform.hootsuite.com
  • URL
    https://platform.hootsuite.com/inbox/v1/reporting/metrics/handle-time
  • Auth
    OAuth 2
    Authorization code: https://platform.hootsuite.com/oauth2/auth
    Token URL: https://platform.hootsuite.com/oauth2/token

Request body

fromstring required

An ISO-8601 date time marking the inclusive start of the result. Must be URL encoded. The from filter can be a maximum of 14 days in the past.

tostring

An ISO-8601 date time marking the exclusive end of the result. Must be URL encoded

mediumIdsMediumId[]
channelIdsChannelId[]
userIdsUserId[]
handleTimeTypesstring[]

Response

Success

valueinteger

Changes

No recorded changes to this operation across all 1 revision of this API.