tickets-summary

Retrieve users and tickets

Retrieve a summary of users and associated tickets for a workspace. The summary includes the total number of open tickets, closed tickets, users with associated tickets, and users with no associated tickets.

get/v1/tickets/summary/users

Query parameters

resolvedFromTimeinteger

Enter the date starting from which to return the summary in UNIX format, including milliseconds. For example: 1662376467 represents Sept. 5, 2022 at 11:14:28 GMT. The response returns the last 3 months of ticket data by default if no value is sent for timestamp.

Headers

Workspacestring required

The workspace identifier, which isolates API requests inside the provided workspace scope.

Response

Success

protectedUsersinteger

The number of protected users in the workspace across all apps.

protectedUsersWithoutTicketsinteger

The number of protected users without open tickets.

protectedUsersWithTicketsinteger

The number of protected users that have at least one open ticket.

openTicketsTicketCountResponse[] — unresolved $ref

The number of tickets, grouped by ticket type.

closedTicketsTicketCountResponse[] — unresolved $ref

The number of closed tickets, grouped by ticket type.

Changes

No recorded changes to this endpoint across all 1 revision of this API.