tickets-summary

Retrieve devices and tickets

Retrieve a summary of devices and associated tickets for a workspace. The summary includes the total number of open tickets, closed tickets, devices with associated tickets, and devices with no associated tickets.

get/v1/tickets/summary/devices

Query parameters

resolvedFromTimeinteger

Enter the date starting from which to return the device summary in UNIX format, including milliseconds. For example: 1662376467 represents Sept. 5, 2022 at 11:14:28 GMT. The response returns the last 3 months of ticket data by default if no value is sent for timestamp.

Headers

Workspacestring required

The workspace identifier, which isolates API requests inside the provided workspace scope.

Response

Success

devicesinteger

The number of devices in the workspace.

devicesWithoutTicketsinteger

The number of devices with no open tickets.

devicesWithTicketsinteger

The number of devices with at least one open ticket.

openTicketsTicketCountResponse[] — unresolved $ref

The number of open tickets, grouped by the ticket trigger.

closedTicketsTicketCountResponse[] — unresolved $ref

The number of closed tickets, grouped by the ticket trigger; includes all device triggers.

Changes

No recorded changes to this endpoint across all 1 revision of this API.