tickets-summary

Retrieve emails and tickets

Retrieve a summary of emails and associated tickets for a workspace. The summary includes the total number of open tickets, closed tickets, emails with associated tickets, and emails with no associated tickets.

get/v1/tickets/summary/emails

Query parameters

resolvedFromTimeinteger

Enter the date starting from which to return the summary in UNIX format, including milliseconds. For example: 1662376467 represents Sept. 5, 2022 at 11:14:28 GMT. The response returns the last 3 months of ticket data by default if no value is sent for timestamp.

Headers

Workspacestring required

The workspace identifier, which isolates API requests inside the provided workspace scope.

Response

Success

openTicketsTicketCountResponse[] — unresolved $ref

The number of open tickets, grouped by the ticket trigger.

closedTicketsTicketCountResponse[] — unresolved $ref

The number of closed tickets, grouped by the ticket trigger; includes all email triggers.

emailsScannedinteger

The total number of emails that were scanned.

Changes

No recorded changes to this endpoint across all 1 revision of this API.