ATatlassian
Request

Perform customer transition

This method performs a customer transition for a given request and transition. An optional comment can be included to provide a reason for the transition.

Permissions required: The user must be able to view the request and have the Transition Issues permission. If a comment is passed the user must have the Add Comments permission.

post/rest/servicedeskapi/request/{issueIdOrKey}/transition

Request

  • Base URL
    https://your-domain.atlassian.net
  • URL
    https://your-domain.atlassian.net/rest/servicedeskapi/request/{issueIdOrKey}/transition
  • Auth
    OAuth 2
    Authorization code: https://auth.atlassian.com/authorize
    Token URL: https://auth.atlassian.com/oauth/token scopes: write:servicedesk-request

Path parameters

issueIdOrKeystring required

ID or key of the issue to transition

Request body

idstring

ID of the transition to be performed.

Response

Returned if the request is transitioned.

Changes

No operation changes recorded.