Request
Perform customer transition
This method performs a customer transition for a given request and transition. An optional comment can be included to provide a reason for the transition.
Permissions required: The user must be able to view the request and have the Transition Issues permission. If a comment is passed the user must have the Add Comments permission.
post/rest/servicedeskapi/request/{issueIdOrKey}/transition
Path parameters
issueIdOrKeystring required
ID or key of the issue to transition
Request body
Response
Returned if the request is transitioned.
Changes
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