Request

Get customer transitions

This method returns a list of transitions, the workflow processes that moves a customer request from one status to another, that the user can perform on a request. Use this method to provide a user with a list if the actions they can take on a customer request.

Permissions required: Permission to view the customer request.

get/rest/servicedeskapi/request/{issueIdOrKey}/transition

Path parameters

issueIdOrKeystring required

The ID or key of the customer request whose transitions will be retrieved.

Query parameters

startinteger

The starting index of the returned objects. Base index: 0. See the Pagination section for more details.

limitinteger

The maximum number of items to return per page. Default: 50. See the Pagination section for more details.

Response

Returns the transitions available to the user on the customer request.

_expandsstring[]

isLastPageboolean

Indicates if this is the last page of records (true) or not (false).

limitinteger

Number of items to be returned per page, up to the maximum set for these objects in the current implementation.

sizeinteger

Number of items returned in the page.

startinteger

Index of the first item returned in the page.

Changes

No changes recorded. 2 of the 10 revisions have no diff computed, so they could not be searched.