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Request

Get sla information

This method returns all the SLA records on a customer request. A customer request can have zero or more SLAs. Each SLA can have recordings for zero or more "completed cycles" and zero or 1 "ongoing cycle". Each cycle includes information on when it started and stopped, and whether it breached the SLA goal.

Permissions required:

  • Agent for the Service Desk containing the queried customer request, AND
  • Browse Projects permission on the project containing the customer request, including any restrictions imposed by issue security schemes or custom permission schemes on the specific issue.
get/rest/servicedeskapi/request/{issueIdOrKey}/sla

Path parameters

issueIdOrKeystring required

The ID or key of the customer request whose SLAs will be retrieved.

Query parameters

startinteger

The starting index of the returned objects. Base index: 0. See the Pagination section for more details.

limitinteger

The maximum number of request types to return per page. Default: 50. See the Pagination section for more details.

Response

Returns the SLA records on the customer request, on the specified page of the results.

_expandsstring[]
isLastPageboolean

Indicates if this is the last page of records (true) or not (false).

limitinteger

Number of items to be returned per page, up to the maximum set for these objects in the current implementation.

sizeinteger

Number of items returned in the page.

startinteger

Index of the first item returned in the page.

Changes

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