Support

Changed on

Adds a message to an existing support ticket.

post/api/v1/support/tickets/{id}/messages

Request

  • Base URL: https://xquik.com
  • URL: https://xquik.com/api/v1/support/tickets/{id}/messages
  • Auth: one of:
    • API key in header x-api-key
    • HTTP bearer

Path parameters

idstring required

Support ticket public ID for the reply. Another shape gets 400 invalid_id.

Headers

Idempotency-Keystring

Generate 1 random value per ticket or reply. Reuse it only when retrying identical text and attachments. Never log this value.

Request body

bodystring required

Non-empty support message text.

Example request

{
  "body": "Thank you for the update."
}

Response

Original message replayed after a safe retry

publicIdstring required

Example response

{
  "publicId": "tkt_a1b2c3d4e5f6a1b2c3d4e5f6",
  "attachments": []
}

Changes

  • 45942c75fdc2Revision changes
    • warning

      added the new topup_in_progress enum value to the ///// response property for the response status

    • warning

      added the new topup_in_progress enum value to the ////// response property for the response status

    • warning

      added the new topup_in_progress enum value to the / response property for the response status

    • warning

      added the new topup_in_progress enum value to the / response property for the response status

    • warning

      added the new topup_in_progress enum value to the / response property for the response status

    • warning

      added the new topup_in_progress enum value to the / response property for the response status

    • warning

      added the new topup_in_progress enum value to the / response property for the response status

    • warning

      added the new topup_in_progress enum value to the / response property for the response status

    • warning

      added the new topup_in_progress enum value to the // response property for the response status

    • warning

      added the new topup_in_progress enum value to the // response property for the response status

    • warning

      added the new topup_in_progress enum value to the // response property for the response status

    • warning

      added the new topup_in_progress enum value to the // response property for the response status

    • warning

      added the new topup_in_progress enum value to the // response property for the response status

    • warning

      added the new topup_in_progress enum value to the // response property for the response status