WHwhispa
egress

Get Call Metadata

Allowlisted metadata for a single call.

get/egress/calls/{call_id}

Request

  • Base URL
    https://dev.whispa.net (the document declares no server; this is the origin it was published from)
  • Auth
    none declared

Path parameters

call_idstring uuid required

Response

Successful Response

idstring uuid required
scenariostring nullable required
call_mode'training' | 'production' | 'ai_agent' required

Call mode enumeration.

call_source'live' | 'uploaded' required

Call source enumeration.

call_direction'incoming' | 'outgoing' | 'internal' required

Direction of the call.

  • INCOMING: Customer called agent
  • OUTGOING: Agent called customer
  • INTERNAL: Extension-to-extension call
status'ongoing' | 'completed' | 'unanswered' | 'error' required

Call lifecycle state.

  • ONGOING: Call is currently in progress
  • COMPLETED: Call finished (regardless of whether it was answered)
  • ERROR: Technical error/exception during call processing
  • UNANSWERED: DEPRECATED - Use status=COMPLETED + telephony_result=NO_ANSWER instead. Kept for backwards compatibility with existing database records.
started_atstring date-time required
ended_atstring date-time nullable required
duration_secondsinteger nullable required
conversation_outcome'engaged' | 'refused' | 'wrong_person' | 'other' required

AI-classified judgement of what kind of conversation occurred.

Only applicable when answered_by=HUMAN. Runtime actions such as scheduling a callback or transferring the caller are recorded independently in WorkflowDisposition and must never overwrite this judgement.

workflow_disposition'none' | 'callback_scheduled' | 'transferred' | 'human_followup_required' | 'do_not_contact' required

Deterministic action the autonomous workflow took before finalizing.

NONE is explicit for finalized autonomous calls with no special handoff/follow-up action. NULL means the dimension does not apply (human copilot, uploaded, or legacy calls), rather than overloading NULL with two meanings.

agent_end_reason'conversation_complete' | 'existing_arrangement_claimed' | 'customer_requested_human' | 'identity_verification_failed' | 'customer_declined_to_engage' | 'customer_unavailable' | 'wrong_person' | 'do_not_contact' | 'hardship_detected' | 'dispute_raised' | 'escalation' | 'voicemail' | 'no_answer' | 'caller_hung_up' | 'caller_abandoned' | 'answer_failed' | 'answer_timeout' | 'dial_failed' | 'transfer_failed' | 'screening_timeout' | 'idle_timeout' | 'max_duration' | 'api_hangup' | 'error' | 'other' required

Normalized reason an autonomous call ended.

The raw runtime string remains in analyzer_artifacts for diagnostics. This enum is the stable operational projection: semantic reasons exposed to the voice model plus bounded technical termination categories. Novel runtime endings degrade to OTHER instead of failing finalization.

answered_by'human' | 'voicemail' | 'unclear' required

Who answered the call (AI-classified from transcript).

This is the first stage of call classification - determining whether a human or voicemail answered the call.

telephony_result'connected' | 'busy' | 'no_answer' | 'rejected' | 'failed' required

Telephony-level call connection result.

Represents what happened at the telephony level before any conversation. This is typically provided by the PBX/telephony system, not AI-classified.

detected_scenariostring nullable required
clientstring nullable required
qa_scoreinteger nullable required
idv_outcome'verified' | 'partial' | 'incomplete' required

Identity-verification outcome for a call, denormalized from the IDV analyzer.

Only set when IDV was required and a verdict was produced. A NULL column can mean IDV was not applicable, is still pending, or no verdict was available; API consumers use idv_required plus call status to distinguish those states. Derived from the terminal identity_verification_state["status"]:

  • VERIFIED: status complete — identity confirmed per the scenario's policy.
  • PARTIAL: at least one identity factor was confirmed, but the scenario's completion rule was never satisfied.
  • INCOMPLETE: required, and not a single factor was confirmed.

PARTIAL exists because "not verified" covers two operationally different calls: one where the customer engaged with verification and it ran out of road, and one where it never started. Only the second is a candidate for "the agent didn't try". Note this is tracking state, not an adherence grade — the leadership IDV rate deliberately reads the reviewed QA scorecard instead (see shared.idv), because a human reviewer can correct it and the analyzer cannot.

There is deliberately no skipped outcome. The live state machine still has a skipped terminal so the analyzer stops firing on a call that is not going to verify, but as a result it said nothing true that incomplete doesn't: verification was required and did not happen. It also read as a third, ambiguous colour on any report — neither pass nor fail — while the thing a reviewer actually needs to know (was skipping appropriate here?) is a transcript judgement the tracker never made.

idv_source'live' | 'post_call' | 'inherited' required

Which mechanism produced the call's persisted IDV state.

  • LIVE: the in-call IDV analyzer's terminal state (the normal path).
  • POST_CALL: the post-call IDV judge — runs when the live analyzer never produced a state (e.g. no scenario reached the session) or the scenario was reclassified after the call, judging the full transcript against the resolved scenario's IDV rules.
  • INHERITED: the origin leg of a transfer verified the customer, and this recipient leg inherits that verdict — verification travels with the conversation, not the leg (see calls.idv_resolution). The verification exchange is on the origin leg's transcript, not this one's.
recording_disclosedboolean nullable required
tagsunknown
agent_idstring nullable required
account_idstring uuid nullable

Opaque Whispa account row id (the Accounts page id) the call is linked to; null when unlinked or the account was never synced

Changes

No recorded changes to this operation across all 1 revision of this API.