Filterable fields and their allowed operators:

Timestamp values use RFC3339 format. Standard state values are new, waiting_on_you, waiting_on_customer, on_hold, and closed; custom status slugs are also supported. issue_type values are conversation and ticket.

For tag filters, pass the tag name. For custom fields, pass the field slug as field. slack_channel_id identifies the Slack channel where the issue was created. workspace_email identifies the email address connected to the Pylon workspace through which the issue's email conversation is routed. customer_portal_visible values are true and false; issue groups are never visible in the customer portal, so they always match false. reopened values are true and false; it is a sticky flag set the first time an issue is reopened after being resolved, and it records no timestamp.

Rate limit: 120 requests per minute

{
  "filter": {
    "subfilters": [
      {
        "field": "state",
        "operator": "equals",
        "value": "new"
      }
    ]
  }
}

{
  "data": [
    {
      "business_hours_time_in_status_seconds": {
        "new": 120,
        "waiting_on_customer": 1800
      },
      "custom_fields": {
        "priority": {
          "value": "high"
        }
      },
      "state": "new",
      "time_in_status_seconds": {
        "new": 120,
        "waiting_on_customer": 3600
      },
      "workspace_phone_number": "+14155551234"
    }
  ]
}