USusepylon
issues

Get an issue by its ID/number

Changed on

Returns a single issue by ID or issue number.

Rate limit: 300 requests per minute

get/issues/{id}

Request

  • Base URL
    https://api.usepylon.com
  • URL
    https://api.usepylon.com/issues/{id}
  • Auth
    HTTP bearer

Path parameters

idstring required

The ID or number of the issue to fetch.

Response

request_idstring required

The request ID for tracking.

Example response

{
  "data": {
    "business_hours_time_in_status_seconds": {
      "new": 120,
      "waiting_on_customer": 1800
    },
    "custom_fields": {
      "priority": {
        "value": "high"
      }
    },
    "state": "new",
    "time_in_status_seconds": {
      "new": 120,
      "waiting_on_customer": 3600
    },
    "workspace_phone_number": "+14155551234"
  }
}

Changes

  • 05e40342a893Revision changes
    • info

      added the optional property /// to the response with the status

    • info

      added the optional property /// to the response with the status

  • b64ce6c1bce3Revision changes
    • info

      added the optional property / to the response with the status