Inboxes

List automations

List automations.

Personal access token only. The API supports a second, partner-issued token class that is not part of the public surface. This endpoint does not accept that class.

get/inboxes/{inbox_id}/automations

Request

Base URL
https://api.thrivedesk.com/v1
Auth
HTTP bearer

Path parameters

inbox_idstring required

Inbox identifier.

Response

Success.

Example response

{
  "data": [
    {
      "id": "2d3e4f5a-6b7c-4d8e-9f0a-1b2c3d4e5f6a",
      "name": "Auto-assign billing questions",
      "automatic": true,
      "active": true,
      "when": {
        "event": "conversation_created"
      },
      "rules": {
        "all": [
          {
            "attribute": "subject",
            "comparison": "contains",
            "value": "refund"
          }
        ]
      },
      "actions": [
        {
          "type": "assign",
          "value": "9c81790c-ae74-4cbd-b2ca-d246ae0df1a9"
        }
      ],
      "created_by": {
        "id": "9c81790c-ae74-4cbd-b2ca-d246ae0df1a9",
        "name": "Alex Morgan",
        "email": "agent@example.com",
        "role": "Administrator"
      },
      "uses_count": 8,
      "last_used_at": "2026-07-10T09:00:00Z",
      "created_at": "2026-07-10T09:00:00Z",
      "updated_at": "2026-07-10T09:00:00Z"
    }
  ]
}

Changes

No recorded changes to this operation across all 1 revision of this API.