A knowledge job failed for good, after its retries. errorCode is a code from the error catalog. Sent once per run; a retry that later succeeds sends no failure.

Sent as POST to the account webhook URL. Headers: X-Smartwebchat-Event, X-Smartwebchat-Timestamp, X-Smartwebchat-Signature (HMAC over timestamp and body). data is the object shown in the example.

postWebhookjob.failed

Payload

event'job.failed' required

timestampstring date-time required

Response

Received. Any other status is logged; delivery to the account webhook URL is not retried.

Changes

Webhooks have no change history: a webhook is keyed by its event name rather than a path and method, so no recorded change can name it.