Decline a work order on behalf of a technician
Declines a work order on behalf of the specified technician. Only Field Tech Manager (FTM) technicians can decline work orders. <br />If additional technician permissions are enabled for your company — “Technician”, “Supervising Tech”, and “Regional Manager” — the work order declined by a technician is automatically assigned to a Supervising Tech or Regional Manager or forwarded to the next ranked provider based on the configured auto-assignment rules. If these permissions are not enabled, the work order is either forwarded to the next ranked provider or moved to the Open/Declined status, depending on the setup. Learn more about automating work order assignments and setting up forwarding rules in ServiceChannel University. <br />Note: This method is only available to provider admins.
Request
- Base URLhttps://sb2api.servicechannel.com/v3
- AuthOAuth 2Authorization codehttps://sb2login.servicechannel.com/oauth/authorizeToken URLhttps://sb2login.servicechannel.com/oauth/token
- TypeScriptA function with typed inputs. Its response is checked against the schema.
Path parameters
The unique numeric identifier of the work order you want to decline on behalf of a technician.
Query parameters
The ID of the technician — who declines the work order — in the Authentication service.
Response
The work order is successfully declined by the specified technician. The response is intentionally blank.
Changes
No recorded changes to this operation across all 1 revision of this API.