Ticket API
Update Ticket
Update an existing ticket.
put/v2/tickets/{id}
Path parameters
idstring required
Request body
namestring nullable
descriptionstring nullable
statusIdstring nullable
priorityIdstring nullable
assignedToUserIdstring nullable
labelIdsstring[]
slaStartedAtstring date-time
A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").
slaBreachesAtstring date-time
A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").
escalationLevel'AI' | 'HUMAN'
requesterUserIdstring nullable
waitUntilstring date-time
A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").
nameTranslationsobject
Upserts the provided translations (only touches languages included). A language with empty string value deletes that translation. When nil (not sent), existing translations are unchanged.
descriptionTranslationsobject
categoryOptionIdstring nullable
Optional. The category option ID to set on the ticket. May be a top-level category or any nested subcategory option. Set to an empty string to clear the ticket's category.
Response
Success