SEserval
Ticket API

Update Ticket

Update an existing ticket.

put/v2/tickets/{id}

Request

Path parameters

idstring required

Request body

namestring nullable
descriptionstring nullable
statusIdstring nullable
priorityIdstring nullable
assignedToUserIdstring nullable
labelIdsstring[]
slaStartedAtstring date-time

A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").

slaBreachesAtstring date-time

A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").

escalationLevel'AI' | 'HUMAN'
requesterUserIdstring nullable
waitUntilstring date-time

A timestamp in RFC 3339 format (e.g., "2025-01-15T01:30:15Z").

nameTranslationsobject

Upserts the provided translations (only touches languages included). A language with empty string value deletes that translation. When nil (not sent), existing translations are unchanged.

descriptionTranslationsobject
categoryOptionIdstring nullable

Optional. The category option ID to set on the ticket. May be a top-level category or any nested subcategory option. Set to an empty string to clear the ticket's category.

Response

Success

Changes

No recorded changes to this operation across all 1 revision of this API.