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Get call details by UUID

Retrieves the full details of an Empower-analyzed call by its UUID, including transcription, scores, and metadata.

Permission: Empower Read required.

Monitoring: No impact. Visibility depends on your Empower role.

get/empower/call/{callUUID}

Path parameters

callUUIDstring required

Call unique Identifier

Response

Successful operation — returns the full call object.

call_uuidstring uuid
call_idstring
channel_idstring
external_idstring
audio_urlstring

CDN URL of the call recording. This URL cannot be opened with a public API token. Download the file with POST /cdn/download.

video_urlstring

CDN URL of the call video, when present. This URL cannot be opened with a public API token. Download the file with POST /cdn/download.

audio_durationnumber double
call_directionstring
call_sourcestring
favoriteboolean
titlestring
call_datestring date-time
creation_datestring date-time
languagestring
statestring
tags_idsinteger[]
transcription_urlstring

CDN URL of the transcription JSON. This URL cannot be opened with a public API token. Download the file with POST /cdn/download.

summary_urlstring

Deprecated: URL of the legacy extractive summary file. This pipeline is no longer running, so this field is generally null. Use recap_url instead.

waveform_urlstring
recap_urlstring

CDN URL of the recap file holding the AI analysis of the call, including the summary per language. This is the source of the summary displayed in Empower. This URL cannot be opened with a public API token. Download the file with POST /cdn/download.

manager_rating1 | 2 | 3 | 4 | 5
platform_namestring
durationinteger
num_channelsinteger
dead_airinteger
visitedinteger
last_visitedstring date-time

Example response

{
  "moments": [
    {
      "moment_id": 100000,
      "team_id": 100000,
      "keywords": [
        {
          "keyword_id": 100000
        }
      ]
    }
  ],
  "moods": [
    {
      "mood_score": 0.198754
    }
  ]
}

Changes

Changed in 1 of the 3 revisions of this API.1