Cases

Change the status of a case

post/api/Cases/{id}/ChangeStatus

Request

  • Base URL: https://api.omnium.no (the document declares no server; this is the origin it was published from)
  • URL: https://api.omnium.no/api/Cases/{id}/ChangeStatus
  • Auth: API key in header Authorization

Path parameters

idstring nullable required

Case ID

Query parameters

statusstring nullable

New status

Response

Case status changed and returned

idstring nullable

Unique Case ID. Is set by Omnium.

caseNumberstring nullable

Case number

subjectstring nullable

Case subject / title

descriptionstring nullable

Case description

statusstring nullable

Case status (e.g. New, Open, Resolved, Closed)

prioritystring nullable

Case priority (e.g. Low, Medium, High, Critical)

sourcestring nullable

Source of the case (e.g. Email, Phone, Web)

assignedToUserIdstring nullable

User ID of the assigned agent

assignedToNamestring nullable

Display name of the assigned agent

customerNamestring nullable

Name of the customer associated with the case

customerEmailstring nullable

Email of the customer associated with the case

customerIdstring nullable

Customer ID associated with the case

tagsstring[] nullable

Tags associated with the case

relatedOrdersstring[] nullable

Related order IDs

relatedCustomersstring[] nullable

Related customer IDs

relatedProjectsstring[] nullable

Related project IDs

relatedCartsstring[] nullable

Related cart IDs

relatedSkuIdsstring[] nullable

Related SKU IDs (product variant codes)

relatedProductIdsstring[] nullable

Related product IDs

createdstring date-time

Date case was created (UTC)

changedstring date-time

Date case was last modified (UTC)

followUpDatestring date-time nullable

Case follow-up date

resolvedDatestring date-time nullable

Date case was resolved (UTC)

closedDatestring date-time nullable

Date case was closed (UTC)

lastCommentDatestring date-time nullable

Date of the last comment on the case (UTC)

lastCommenterNamestring nullable

Name of the last person who commented

commentCountinteger

Total number of comments on the case

marketIdstring nullable

Market ID associated with the case

marketGroupIdstring nullable

Market group ID associated with the case

Changes

No recorded changes to this operation across all 1 revision of this API.