idstring nullable
Unique Case ID. Is set by Omnium.
caseNumberstring nullable
descriptionstring nullable
statusstring nullable
Case status (e.g. New, Open, Resolved, Closed)
prioritystring nullable
Case priority (e.g. Low, Medium, High, Critical)
sourcestring nullable
Source of the case (e.g. Email, Phone, Web)
assignedToUserIdstring nullable
User ID of the assigned agent
assignedToNamestring nullable
Display name of the assigned agent
customerNamestring nullable
Name of the customer associated with the case
customerEmailstring nullable
Email of the customer associated with the case
customerIdstring nullable
Customer ID associated with the case
tagsstring[] nullable
Tags associated with the case
relatedOrdersstring[] nullable
relatedCustomersstring[] nullable
relatedProjectsstring[] nullable
relatedCartsstring[] nullable
relatedSkuIdsstring[] nullable
Related SKU IDs (product variant codes)
relatedProductIdsstring[] nullable
createdstring date-time
Date case was created (UTC)
changedstring date-time
Date case was last modified (UTC)
followUpDatestring date-time nullable
resolvedDatestring date-time nullable
Date case was resolved (UTC)
closedDatestring date-time nullable
Date case was closed (UTC)
lastCommentDatestring date-time nullable
Date of the last comment on the case (UTC)
lastCommenterNamestring nullable
Name of the last person who commented
commentCountinteger
Total number of comments on the case
marketIdstring nullable
Market ID associated with the case
marketGroupIdstring nullable
Market group ID associated with the case