ticketing

Update ticket

Changed on Jul 12, 2026

Change ticket fields. Does not accept comments

put/v2/ticketing/ticket/{ticketId}

Request

Base URL
https://app.ninjarmm.com (the document declares no server; this is the origin it was published from)
Auth
- HTTP bearer
- or API key in cookie sessionKey
TypeScript
https://skmtc.dev/ninjarmm/apis/ninjaone-public-api-2-0/docs/v2/ticketing/ticket/:ticketId/put.ts
A function with typed inputs. Its response is checked against the schema.

Path parameters

ticketIdinteger required

Request body

versioninteger required

ticket version

clientIdinteger required

Client (Organization) identifier

ticketFormIdinteger required

Ticket form identifier

locationIdinteger nullable

Location identifier

nodeIdinteger nullable

Device identifier

subjectstring required

statusstring required

Type of ticket

assignedAppUserIdinteger nullable

requesterUidstring uuid required

severity'NONE' | 'MINOR' | 'MODERATE' | 'MAJOR' | 'CRITICAL' nullable

priority'NONE' | 'LOW' | 'MEDIUM' | 'HIGH' nullable

parentTicketIdinteger nullable

Ticket parent identifier

tagsstring[] nullable

additionalAssignedTechnicianIdsinteger[] nullable

Additional assigned technician identifiers

followupTimenumber double nullable

Follow-up time for the ticket in epoch seconds

Example request

{
  "version": 1,
  "clientId": 1,
  "ticketFormId": 1,
  "locationId": 1,
  "nodeId": 1,
  "subject": "CPU with problems",
  "type": "PROBLEM",
  "cc": {
    "uids": [
      "1fa74a18-a329-40d8-b5b7-0a22624f7800",
      "b0558cb6-3c4e-438c-b8fd-5247c648bbbe"
    ],
    "emails": [
      "example1@example.com",
      "example2@example.com"
    ]
  },
  "parentTicketId": 1,
  "tags": [
    "tag1",
    "tag2"
  ],
  "attributes": [
    {
      "id": 1,
      "attributeId": 1
    }
  ],
  "additionalAssignedTechnicianIds": [
    300,
    789
  ]
}

Response

default response

idinteger

versioninteger

nodeIdinteger

clientIdinteger

locationIdinteger

assignedAppUserIdinteger

requesterUidstring uuid

subjectstring

priority'NONE' | 'LOW' | 'MEDIUM' | 'HIGH'

severity'NONE' | 'MINOR' | 'MODERATE' | 'MAJOR' | 'CRITICAL'

ticketFormIdinteger

tagsstring[]

createTimenumber double

deletedboolean

additionalAssignedTechnicianIdsinteger[]

followupTimenumber double

Changes

Jul 12, 2026dec5d4ed264e Revision changes
- info
  api operation id update_1 removed and replaced with update_2
Dec 12, 20257c00bdd989ee Revision changes
- warning
  added the new APPOINTMENT enum value to the response property for the response status
- warning
  added the new CHANGE_REQUEST enum value to the response property for the response status
- warning
  added the new MISCELLANEOUS enum value to the response property for the response status
- warning
  added the new PROJECT enum value to the response property for the response status
- warning
  added the new SERVICE_REQUEST enum value to the response property for the response status
- info
  api operation id update removed and replaced with update_1
- info
  added the new optional request property
- info
  added the new optional request property
- info
  added the new APPOINTMENT enum value to the request property
- info
  added the new CHANGE_REQUEST enum value to the request property
- info
  added the new MISCELLANEOUS enum value to the request property
- info
  added the new PROJECT enum value to the request property
- info
  added the new SERVICE_REQUEST enum value to the request property
- info
  added the optional property to the response with the status
- info
  added the optional property to the response with the status

Operation history (3 revisions)