INinth
Support

Reopen customer support conversation

Changed on

Reopen a closed conversation created by the caller. Only its creator can change the status, including for organization-shared conversations. Repeated reopen requests do not create another status change. Accepts no body or an empty JSON object. Requires support.write and a user token. Organization API keys cannot call this operation. Uses customer permissions, with no operator or staff bypass. New mutations require rollout-agent-access-writes and allow-public-agent-writes to be enabled. Pausing writes leaves history and downloads available. Known IDs resolve their own organization; organizationId can require a specific tenant. Creation defaults to the saved organization.

post/v1/support/conversations/{conversationId}/reopen

Request

  • Base URL
    https://api.inth.com
  • URL
    https://api.inth.com/v1/support/conversations/{conversationId}/reopen
  • Auth
    HTTP bearer

Path parameters

conversationIdstring required

Query parameters

organizationIdstring

For lists, omit to use the saved organization. A known conversation resolves its organization independently; pass this to require a specific organization.

Request body

PublicSupportEmptyBody required

Response

Success

successunknown required

Changes